Recent Reviews of Mercedes-Benz of Stevens Creek
May 20, 2020
The service was signaled by the car?s software and scheduled online. I arrived on time waited a minute. A service consultant offered a rental gratis (I declined). Promised complete in 90 minutes, I spent my time in the waiting area with big screens, espresso, and cell.... Read Full Review Sales was without personnel but the cars were available. Clean inside and out inside the time. Read Short Review
May 12, 2020
Great service at Stevens Creek Mercedes Benz. I have had multiple issues with my car mostly with cameras and sensors computer driven. But everything has been resolved. Other reviews indicate that my 2017 E class is one of the most reliable luxury cars on the road so I guess... Read Full Review I just experienced a lemon. However, because of the warranty and service provided for it, Im going to keep this lovely car and assume there could be nothing further that could go wrong. Read Short Review
April 15, 2020
Of course my parking brake light came on and stopped working during the pandemic. I called the dealer and was so happy they were working. They scheduled a pick up and drop off (valet service) for the next day. They picked up my car, fixed parking brake, washed my car and... Read Full Review returned it the next day! It was such a relief to have this service done during this stressful time. I appreciate the thoughtfulness they put into taking care of their customers, and thank you for working and servicing the public at this time. Read Short Review
April 10, 2020
Everything was great, excellent service overall from checking in to loaning me a car. If the delta for most services including tires and maintenance plans compared to other companies was lower, I would definitely use this dealer exclusively.
April 6, 2020
Easy and simple drop off, advisor did a great job keeping me informed.
May 31, 2020
I had a bad experience with a dealership nearby so was ready to willingly overpay for an SUV at one of the reputable internet only car sales companies. I recently dealt with Valeria in the sales dept. at Mercedes-Benz of Stevens Creek. She had been polite and helpful even... Read Full Review though I didn’t proceed further on a vehicle purchase at that time. She was willing to address any questions and concerns that I had and responded quickly to my messages. This was at the onset of the pandemic so it was already a difficult time. I ended up purchasing a vehicle through Valeria’s assistance at a later date, partly due to her continued professionalism and willingness to make an effort even knowing that I could have changed my mind. (Their five-day or 250 mile money-back guarantee was also a big plus.) Professionalism and common courtesy can go a long way! Read Short Review
May 30, 2020
Excellent customer service and good quality work.
May 29, 2020
My wife purchased her used car here, a Mercedes GLA-250. The sales team showed us a few cars and gave us a test drive immediately. The great Tony Cardinale could not do more to help us. He was amazing, very helpful and answered all of our questions with patience. The... Read Full Review finance team was also so helpful and stayed late to complete the paperwork for us. After two days, we regret not buying the one with a sunroof and a blind spot detection. So we went back to the store and we were very welcome there. Tony was very understanding and made the exchange without any question asked. He was amazing at every minute we were there and made us feel very comfortable with purchasing our first car in the US. Even after the sale, he called us to check if we had any problems and addressed our questions right away. Thanks again Tony, you are the best! So I would say if you think of buying a Mercedes, this store should be the first stop (and probably will be the last one). Read Short Review
May 26, 2020
So overall I liked the service, I had a flat tire and I called and dropped my car off for service and fixing my car. I just felt that the person who was taking care of me could have been a little bit more friendly. I felt like there are a couple of times where she was a... Read Full Review little rude. Overall everything in the car was good. I also wish the person taking care of me could have been more proactive in letting me know about my car. I had to call and figure out what is happening to my car. Read Short Review
May 25, 2020
Best service always! When they’re not super busy, they’re so fast and efficient but that Sat was surprisingly busy even with shelter in place. They cleaned my car and because my car would be there for an extended time they gave me a brand new loaner which was so fun to... Read Full Review drive anyway so I can’t complain. Giselle was super attentive and nice- Patrick, my mechanic was as always amazing. Read Short Review
February 11, 2020
This was not just a scheduled maintenance service, this was a repair that needed attention, it was also a lot of work that needed a lot of parts to be removed to resolve the main problem; patience and someone with passion and knowledge was needed, which two other dealers... Read Full Review failed to repair, couldn't even find the problem. Honestly speaking I was giving up on Mercedes Benz Service here in the Bay Area until I visited Mercedes-Benz of Stevens Creek. They must have some outstanding Mechanics who love what they do. And the Service Rep I worked with, Rodrgio was keeping me updated throughout the progress, and the result was superb. Now I can continue to enjoy my car. Thank you all, without a doubt exceeded my expectations! Read Short Review
January 16, 2020
I was looking to buy Mercedes GLC and had some quotes from other dealers. Autonation's internet quote beat all the other dealer quotes some of whom I had visited in person. So obviously I went to them to get the car and the service a the dealership was pretty good as well.... Read Full Review Despite the traffic our Sales associate Tony was super attentive and was constantly following up to get the car of our choice. We switched between colors, finance/lease because they all seemed great. But Tony continued to be nice giving us updates on what would make us happy. Eventually in the finance room, the finance manager too was patient in explaining all the details and continued to work with us only on what we needed. I would recommend getting car from Stevens Creek Mercedes Read Short Review
January 1, 2020
I had a great experience at Mercedes benz Stevens creek. Amir Virani was super helpful and knowledgeable. I will definitely recommend him and the dealership to my friends and family.
September 16, 2019
Outstanding service and professional advisor.
September 4, 2019
Excellent new car buying experience . Above and beyond patience shown by salesperson , pleasant interactions and no pressure to buy whatsoever . Finance guy was excellent too, no pressure here either. Overall I am extremely satisfied with the purchase and the buying process.
May 17, 2020
The Service Dept is the best I have ever experienced. I was a BMW-only driver since 1990 - but the Mt View BMW's service dept has gone so far down the toilet that I gave up driving BMW's all together. Have been driving MB's since 2008 - always been using the Stevens Creek... Read Full Review MB (was Smythe) service dept and always got my cars serviced properly. Read Short Review
May 7, 2020
I received warranty service and was very pleased with the efficiency of their operation. I was given a loaner car because the part was going to take a couple of days. First class treatment.
May 6, 2020
Goodluck To Your Business!
April 29, 2020
Routine maintenance is fast and efficient with Jay, my service advisor. My questions are answered with thoughtful explanations. This is a very professional organization.
April 29, 2020
Yes. They are always responsive to all of our needs.