Recent Reviews of Mercedes-Benz of Stevens Creek

I have bought cars and used Stevens Creek Mercedes in San Jose Ca. up for many years. They are excellent in ever area.

Service was very good and smooth from the start to end.

Jay was very good and always kept me informed of the status of my car.

Outstanding, excellent, and professional services were provided.

Moe benz one stop shop

I had no intention of buying a MB vehicle, I was browsing a new BMW across the street being a loyal BMW customer. Loved the Mercedes cars, but more importantly the level of service I got from Mercedes Stevens Creek ultimately convinced me to make the purchase. Kevin and... Read Full Review Samir packaged a deal I couldn’t say no to. Read Short Review

I have used Mercedes-Benz, Stevens Creek since 1995 and have had excellent service throught the years including this last visit on 03/11/2020. I strongly recommend to all owners of a Mercedes Benz to use the Stevens Creek dealership for your services and Charlie Fisch for... Read Full Review you service adviser. K.L. Groth Read Short Review

Great customer service by agent Diana Than. She made sure we got the GLE we wanted with a great deal. The sale was easy too and didn’t take much time in paperwork.

I was looking to buy Mercedes GLC and had some quotes from other dealers. Autonation's internet quote beat all the other dealer quotes some of whom I had visited in person. So obviously I went to them to get the car and the service a the dealership was pretty good as well.... Read Full Review Despite the traffic our Sales associate Tony was super attentive and was constantly following up to get the car of our choice. We switched between colors, finance/lease because they all seemed great. But Tony continued to be nice giving us updates on what would make us happy. Eventually in the finance room, the finance manager too was patient in explaining all the details and continued to work with us only on what we needed. I would recommend getting car from Stevens Creek Mercedes Read Short Review

I had a great experience at Mercedes benz Stevens creek. Amir Virani was super helpful and knowledgeable. I will definitely recommend him and the dealership to my friends and family.

Outstanding service and professional advisor.

Excellent new car buying experience . Above and beyond patience shown by salesperson , pleasant interactions and no pressure to buy whatsoever . Finance guy was excellent too, no pressure here either. Overall I am extremely satisfied with the purchase and the buying process.

My service advisor, Nate was fantastic. Very thorough, very communicative and very helpful. No complaints whatsoever. Unfortunately, the same cannot be said with the staff at the loaner pick-up and drop off counter. They are sorely understaffed there and waiting 20-minutes... Read Full Review to pick up a loaner and waiting longer to pick up my car the next day is really inconvenient (there were 11 of us waiting in line to get a loaner car). The staff were not happy and even shared their feelings about it with those of us in line. The afternoon staff seemed even less happy about helping the customers -- a stark contrast to the service Nate provided. Read Short Review

Great customer service. Thanks Diana Than and the team. They helped us all the way from getting the right GLE for us to finalize the deal. GLE over X5... any day.

Everybody at Mercedes-Benz of Stevens Creek is super friendly and helpful! The service department takes excellent care of its customers! Routine maintenance is quick and easy, and the value is very good!

There is a big positive change on staff behavior , very accommodating, polite. Charlie went out on his way to help me with my tire with an insidious air leak and he checked the air leak himself. TJ from the car loaner section was quite polite and very pleasant . These... Read Full Review characteristics of an employee needed appreciation. Read Short Review