Recent Reviews of Mercedes-Benz of Stevens Creek

Great service at Stevens Creek Mercedes Benz. I have had multiple issues with my car mostly with cameras and sensors computer driven. But everything has been resolved. Other reviews indicate that my 2017 E class is one of the most reliable luxury cars on the road so I guess... Read Full Review I just experienced a lemon. However, because of the warranty and service provided for it, Im going to keep this lovely car and assume there could be nothing further that could go wrong. Read Short Review

Of course my parking brake light came on and stopped working during the pandemic. I called the dealer and was so happy they were working. They scheduled a pick up and drop off (valet service) for the next day. They picked up my car, fixed parking brake, washed my car and... Read Full Review returned it the next day! It was such a relief to have this service done during this stressful time. I appreciate the thoughtfulness they put into taking care of their customers, and thank you for working and servicing the public at this time. Read Short Review

Everything was great, excellent service overall from checking in to loaning me a car. If the delta for most services including tires and maintenance plans compared to other companies was lower, I would definitely use this dealer exclusively.

Easy and simple drop off, advisor did a great job keeping me informed.

Excellent customer service and good quality work.

My wife purchased her used car here, a Mercedes GLA-250. The sales team showed us a few cars and gave us a test drive immediately. The great Tony Cardinale could not do more to help us. He was amazing, very helpful and answered all of our questions with patience. The... Read Full Review finance team was also so helpful and stayed late to complete the paperwork for us. After two days, we regret not buying the one with a sunroof and a blind spot detection. So we went back to the store and we were very welcome there. Tony was very understanding and made the exchange without any question asked. He was amazing at every minute we were there and made us feel very comfortable with purchasing our first car in the US. Even after the sale, he called us to check if we had any problems and addressed our questions right away. Thanks again Tony, you are the best! So I would say if you think of buying a Mercedes, this store should be the first stop (and probably will be the last one). Read Short Review

So overall I liked the service, I had a flat tire and I called and dropped my car off for service and fixing my car. I just felt that the person who was taking care of me could have been a little bit more friendly. I felt like there are a couple of times where she was a... Read Full Review little rude. Overall everything in the car was good. I also wish the person taking care of me could have been more proactive in letting me know about my car. I had to call and figure out what is happening to my car. Read Short Review

Best service always! When they’re not super busy, they’re so fast and efficient but that Sat was surprisingly busy even with shelter in place. They cleaned my car and because my car would be there for an extended time they gave me a brand new loaner which was so fun to... Read Full Review drive anyway so I can’t complain. Giselle was super attentive and nice- Patrick, my mechanic was as always amazing. Read Short Review

I was looking to buy Mercedes GLC and had some quotes from other dealers. Autonation's internet quote beat all the other dealer quotes some of whom I had visited in person. So obviously I went to them to get the car and the service a the dealership was pretty good as well.... Read Full Review Despite the traffic our Sales associate Tony was super attentive and was constantly following up to get the car of our choice. We switched between colors, finance/lease because they all seemed great. But Tony continued to be nice giving us updates on what would make us happy. Eventually in the finance room, the finance manager too was patient in explaining all the details and continued to work with us only on what we needed. I would recommend getting car from Stevens Creek Mercedes Read Short Review

I had a great experience at Mercedes benz Stevens creek. Amir Virani was super helpful and knowledgeable. I will definitely recommend him and the dealership to my friends and family.

Outstanding service and professional advisor.

Excellent new car buying experience . Above and beyond patience shown by salesperson , pleasant interactions and no pressure to buy whatsoever . Finance guy was excellent too, no pressure here either. Overall I am extremely satisfied with the purchase and the buying process.

I received warranty service and was very pleased with the efficiency of their operation. I was given a loaner car because the part was going to take a couple of days. First class treatment.

Goodluck To Your Business!

Routine maintenance is fast and efficient with Jay, my service advisor. My questions are answered with thoughtful explanations. This is a very professional organization.

Yes. They are always responsive to all of our needs.